Shipping policy
Shipping Policies
Shipping Timeframes:
• Orders are typically processed within 1-2 business days.
• Standard shipping within the contiguous United States usually takes 3-7 business days.
• International shipping may vary depending on destination and customs processing times.
Shipping Rates:
• Shipping rates are calculated based on the weight and destination of the package.
• Domestic shipping rates start at RM6.00 for standard shipping.
• International shipping rates vary and will be displayed at checkout.
Shipping Carriers:
• We primarily use reputable carriers such as EasyParcel for domestic and international shipments.
Order Tracking:
• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Tracking information allows you to monitor the status of your shipment and estimated delivery date.
Shipping Restrictions:
• We currently do not ship to P.O. boxes. Please provide a physical mailing address for delivery.
• Some items may be subject to international shipping restrictions due to customs regulations. Please review your country's import regulations before placing an order.
Gift Orders:
• If your order is a gift, you may include a personalized message during checkout.
• Gift receipts omitting price information can be included upon request.
• We offer gift wrapping services for an additional fee. Please contact customer support for details.
Lost or Damaged Shipments:
• In the event of a lost or damaged shipment, please contact our customer support team within 7 days of delivery.
• We will work with the shipping carrier to investigate and resolve any issues promptly.
• Refunds or replacements will be provided for lost or damaged items, subject to our discretion and the carrier's policies.
Holiday Shipping:
• During peak seasons and holidays, shipping times may be longer than usual due to high order volumes and carrier delays.
• We recommend placing orders in advance to ensure timely delivery during busy periods.
Contact Information:
• If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team at [cclmsia@gmail.com] or [+6011-7229 2410].
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